1. The Booking
The signing of the booking form constitutes acceptance of these terms by the client. The booking conditions will apply if for some reason the booking form has not been completed, e.g. a late booking by telephone. Following the receipt of the booking form and appropriate payment, confirmation of reservation will be sent.

2. Deposit/Payment procedure
A non refundable deposit is payable upon booking. The balance of the total holiday cost is payable six weeks prior to the start of your holiday. Bookings within six weeks of arrival require full prepayment.

3. Cancellation
If the client does not pay the balance fee at the prescribed time, we reserve the right to cancel the booking. In this event the deposit will be forfeited. If the clients cancels after the booking is confirmed (notification of which must be given in writing) the full amount of rent is payable, unless the property can be re-let.
We therefore strongly recommend holiday insurance.
If we are able to re-let your accommodation (and we shall make every effort to do so) all monies paid will be refunded, less the deposit.

4. Changes or Cancellation by Owners
Whenever possible all changes will be advised to you without delay. Should circumstances beyond our control require us to cancel a booking, we will, where possible, make alternative arrangements. Should these prove unacceptable and once instructions have been received in writing from you, you will receive a refund of all monies paid.

5. Complaints
We will always do our best to ensure that the homes are clean and tidy upon arrival of our guests, it is essential however that any defect or shortage is reported to us immediately, in order that the problem can be solved as quickly as possible. Should any problems arise while you are here, we would appreciate being advised by you immediately. We ask our guests to leave their accommodation in a clean and tidy condition, and to pay for or replace any loss or damage incurred during their stay.

6. Arrivals
All cottages are available from 4.00 pm on the day of arrival, and must be vacated by 10.00 am on the day of departure. Please telephone us a few days before the start of your holiday to advise us of your expected arrival.

7. Pets
Well behave pets are welcome at a cost of £15 per pet. However, any damage or mess will be invoiced, including the garden. Please inform us well in advance.

8. Insurance
We are not responsible for any deaths, injuries, illness or loss or damage to property including motor vehicles or to that of any guest, however caused.

9. Brochure
The brochure is a guide to the quality and descriptions of the properties, but the layouts may vary, we reserve the right to make modifications, which are shown to be necessary in the light of our operating experiences. In the event that unintentional errors, mistakes or omissions occur, we can not accept liability for these details.

We look forward to welcoming you to Hall Dunnerdale Cottages where you can be assured of a traditional Lakeland welcome.

Please do not hesitate to contact us with any queries.